FAQs

Residency

Help! I forgot my user name or password and want to make an online payment

The payment website allows you to retrieve your user name and password by clicking “Forgot username” or “forgot password.” 

I need some work done in my apartment, who do I call?

Fill out the Maintenance Request Form and someone will contact you to take care of repairs. You can also call the on-site rental office directly to report any concerns. 

I’m having something delivered to my apartment, will you let the delivery personnel in?

We cannot let anyone into your apartment without your written authorization. 

What are the options for breaking my lease?

There is a “liquidating damages” clause in the lease that allows you to pay a fee equal to two month’s rent in order to be released from the remainder of your lease term. 

What if I have a maintenance emergency and the office is closed?

Call the rental office number and the voicemail system will instruct you on who to call if you need emergency maintenance. Emergency calls are answered 24 hours a day, 7 days a week. 

What is my account balance and how is it calculated?

Contact the on-site rental office directly to request a statement of your account.

What is my account number for my apartment?

Separate account numbers are given to each apartment to include on your rental payment and ensure your payment is applied to your apartment. Your account number is provided in your move-in packet. Contact the on-site rental office if you do not have your account number. 

What is the late fee on rent?

Any rent payments paid after the third day of each month will incur a late fee equal to 8 percent of unpaid rent. 

When can I expect my Certificate of Rent Paid (CRP) form for my taxes?

CRPs are mailed to all current and former residents no later than January 31 of each year. 

When is rent due?

Rent is due on the first day of each month. Click here for information on how to pay your monthly rent. The on-site rental office can also go over these options with you. 

When I’m trying to pay online, why won’t the system let me select the date I want?

The bank system will only allow you to select a bank business date and a date no sooner than the next bank business day. The bank’s calendar moves to the next bank business day at 8:00 pm CST.

Leasing

Do I need renters insurance?

Yes. The terms and conditions of your lease require that you have renters insurance.

Do you accept pets?

Highland Management accepts cats at all properties and dogs at many of our properties. 

Do you have furnished units?

Yes, we have some furnished units. Please contact us for locations and specific details. 

How long will it take for my rental application to be processed?

We use a screening service to process all rental applications. Most rental applications are processed within 72 hours. 

What do I need to apply for an apartment?

All adults applying to move into a rental property will be required to complete a rental application and provide proof of employment and income. A recent pay stub is acceptable proof of employment and income. A performance deposit and non-refundable application fee are due at the time the rental application is completed.

All rental applications are processed through a third-party screening service.  

Moving Out

How do I know if I will be getting my deposit back?

We like to schedule a walk-through move-out inspection with you once everything has been removed from the apartment. You will know at that time if there are any charges for noticeable damage. 

How much notice do I need to give to move out?

A 59 day written notice, prior to your lease termination, is required. This notice should be given to the on-site rental office. 

I gave notice to move out at the end of my lease. When do I have to be out?

Per the terms of the apartment lease, you are required to be out of your apartment no later than noon (12:00 pm CST) on the last day of the month. Contact the rental office one week before your vacate date to schedule a walk-through inspection of your apartment. All keys as well as a forwarding address should be turned in to the rental office.

When will I get my deposit refund check?

Deposit refund checks and/or itemizations of any charges will be mailed within 21 days of move-out to the forwarding address you provide. 

Who do I call to dispute any charges on my deposit?

You should contact the on-site rental office to discuss any concerns.