Community Rules

Welcome to your new home. We at Highland Management Group are pleased to call you our neighbor. One of the many features that make our properties fantastic is our residents’ willingness to adhere to the community rules.

Please conduct your activities in and around the premises so you do not interfere with the rights, comforts or conveniences of fellow residents.

The following rules are part of your lease and must be followed. Noncompliance with these rules may be grounds for termination of your lease. 

Antennas and Satellite Dishes

Wiring is provided inside the apartment. Residents are not permitted to tamper with the wiring or remove the wall plate and, if the Resident’s problem appears to be with the central antenna, the matter should be reported to the office. This installation of antennas and “satellite dishes” is subject to FCC regulations and special regulations of Owner. Residents may not install any antennas, including “satellite dishes” or “mini-satellite dishes,” without complying with these special rules and obtaining advance approval of any installation in a separate agreement. Any installation without such prior approval is prohibited.


The use, installation and/or storage of privately owned appliances such as stoves, refrigerators, dishwashers, air conditioners, washers/dryers and space heaters is prohibited in your Apartment or Townhome without prior written permission of Owner.


Balconies or patios may not be used for storage or hanging clothes. No carpeting of balconies/patios is allowed unless approved by Management. In accordance with local laws and safety concerns, no grilling, cooking or any open flame is permitted on balconies, patios or garages. It is not permitted to run electric cords from the apartment to a balcony or patio area. Bird feeders and feeding of other animals are prohibited. Plants are permitted but Residents are expected to put protection under plants to prevent water or dirt from staining the balcony or patio area or leaking to any other balcony or patio area. Residents will be responsible for any water or material falling from a balcony area or damage done to a balcony or patio. Care should be taken with pots to use natural dirt and planting material that is not flammable. Some fertilizers and potting material are combustible when placed in heat or sun and should not be used in the balcony or patio area.


Residents are responsible for the appropriate supervision of minor children and guests of Resident or Resident’s children. Residents should refrain from leaving toys, bicycles, or other personal property in a public area or on access areas when not in actual use. For safety reasons, rollerblading, skating, riding bikes, or other wheeled equipment is not permitted in garages, parking areas, or sidewalks or other walkway.

Residents and their children are asked to respect and take care to preserve and protect all trees, shrubbery, plantings, or other portions of the common areas, including any graveled areas, landscaping woodchips, etc. Climbing on trees or bushes, sitting on fences, removing decorative stone, or any other landscaping material, climbing on garages, or throwing anything on roofs is prohibited.


Residents must notify the office in writing of all deliveries that require entrance into an apartment.

Disturbances and excess traffic

Please have consideration for your neighbors by keeping the noise level down at all times. Residents are encouraged to handle complaints between themselves. However, if Resident communication does not work, call the office while the noise is occurring. Please remember you are responsible for your guests and their conduct.

Individual apartments, and the apartment community, are to be used exclusively as a private residence. All business and commercial uses are prohibited. Residents are expected to have periodic guests and visitors at their apartment for social and family purposes. If the number of guests and visitors is excessive in terms of total number or its tendency to disturb fellow Residents, then Owner may ask Resident to restrict or limit the number of visitors. Excessive traffic from visitors or visits at unusual hours is a disturbance and violation of the Community Rules.


The Entranceways to the apartment must be kept clean and free of packages, floor mats, rugs, garbage, papers, trash, boots, etc...


Elevators are to be used for personal transportation only from floor to floor. Do not use elevators in case of fire and severe weather.


In case of fire, evacuate the premises and call 911.

If you have a maintenance emergency that could result in personal and/or property damage, contact the office immediately.

Entry System

The entry system is programmed to ring on your phone line. To let someone in press "_____" on your telephone to release the door.

Failure to vacate by noon (12:00 pm)

If Resident fails to vacate the apartment by 12:00 Noon on the last day of occupancy, Resident will be responsible for Management’s then-applicable hourly overtime charges in addition to any additional expenses or costs Owner incurs if apartment cleaning, repair, and turnover work cannot be completed as scheduled. These costs can include, but are not limited to, costs for canceling or rescheduling work orders, overtime charges, costs or concessions given to any future Resident who is inconvenienced by the delay or rescheduling of cleaning, maintenance, repair or reconditioning work. If a future Resident refuses to move into the apartment because of Owner’s inability to deliver the apartment on time, Resident will be liable for lost rent. Under the Lease, Resident is liable for any attorney’s fees or expenses management incurs to enforce this paragraph.

Garbage collection

Trash Chutes: (if applicable). Non-recyclable trash should be securely wrapped and placed down the trash chute. Be sure the trash chute door is closed after depositing your trash. Please put all boxes and large items in the trash receptacle in the underground garage. Aerosol cans must not be put down the trash chutes.

Place all trash in sealed plastic bags. This will keep the trash area neat and relatively free from odor.

If Management has to pick up trash or litter identified to be yours, you may be charged a fee for each occurrence.

Recycling Centers: Recycling is required. There are recycling centers located throughout the community. Resident agrees to comply with sorting and other recycling direction as may be provided or modified from time to time.


Management reserves the right to exclude Resident’s guests from the community by giving such guests a trespass notice and advising Residents that such guests are no longer permitted at the Resident’s home or the community. A no-trespass notice may be given for persons or guests that formerly lived at the community, or were visitors at the community, and were asked to vacate by Management or if such guests pose or are reasonably believed to pose a danger to the health, safety, morals, or quiet enjoyment of the community or employees of Management.

Guests must be accompanied by the host adult Resident when using any of the facilities. Management exercises the right to limit/prohibit guests. Owner must be notified in writing of guests of Residents who are expected to stay in the apartment for more that 14 days per lease term. Any guest staying in the apartment for more that 14 days, must complete a Rental Application and upon approval, must be added to the Lease as a roommate.

Excessive numbers of guests, or visits by persons that are subject to a no-trespass notice are deemed to constitute a disturbance. See “Disturbances and Excess Traffic” section in these Rules.

Health and Safety

Fire Alarms: Do not tamper with fire alarms. If an alarm should go off, evacuate the premises immediately and call 911.

Fire Doors: Fire regulations require that all fire doors including apartment, laundry and storage rooms be kept closed at all times.

Smoke Detectors: Do not tamper with the smoke detectors. If an alarm should go off in your apartment, evacuate the premises immediately and call 911. Most smoke detectors have a self-testing mechanism and must be tested by Resident on a monthly basis. Owner has the right to test the alarms periodically.

CO Detectors: All units with Carbon Monoxide (CO) producing appliances have a CO Detector. If the CO Detector Alarm should go off, please follow the following procedure:

  1. Operate the test/reset button and see if the alarm resets or if the signal sounds again.
  2. If the alarm goes off a second time, immediately move to fresh air, go outdoors and do a headcount to check that all persons are accounted for. Call our emergency maintenance services at 952- 925-1020 and explain what has happened and request an emergency response.
  3. Do not re-enter the premises until our maintenance emergency services responders have arrived, the premises have been aired out, and your alarm remains in its normal standby condition.

Make sure that motor vehicles are not, and have not been, operating in an attached garage or adjacent to the apartment/townhome; motor vehicle exhaust can set off a Carbon Monoxide Alarm.

Never restart the source of a CO problem until it has been fixed. Never ignore the alarm!

Heating/air conditioning

Heating: You can help keep your apartment warm and prevent the pipes from freezing in your apartment by following the basic rules below.

  1. Keep your drapes open over the heat registers at all times. For units with baseboard heat, drapery, window coverings, or any other wall covering, must be at a height that does not hang over any source of heat as this can obstruct airflow and cause damage and condensation to walls, trim and windows.
  2. Make sure that your furniture is at least 4 inches away from the heat registers. Units should be free from clutter and excess personal property as this can impair airflow and circulation.
  3. Immediately notify the office if you are having problems with your heat. (Example: Too hot or too cold).
  4. When you leave for a few days, make sure you leave the heat on to avoid the freezing of pipes.
  5. Do not open windows and/or storm windows. During winter months, windows should only be opened for very brief periods of time to allow the short admission of fresh air and Residents must be present when this is done. Failure to keep windows, storms, and doors tightly sealed and locked during all cold weather months is a waste of utilities and could cause damage to pipes, freezing, or prevent windows and storms from fully closing.

Air Conditioning: The following will insure that your air conditioner will operate efficiently and effectively:

Wall Units:

  1. Turn the air exchange knob to closed. This knob should always be in the closed position. This will circulate the air inside your apartment and close off the outside air.
  2. Turn the selector switch to cool (high or low) and set the temperature knob between 7 and 8.
  3. Your air conditioner has a filter that should be cleaned in hot, soapy water at least every two weeks during the air conditioning season.

If you want your apartment to be cool when you get home, leave your air conditioner on “low” while you are away and turn it to “high” when you return home. Closing your drapes also helps to keep your apartment cool.

Central Air Conditioning Units:

  1. Select “cool” setting on thermostat.
  2. Select “automatic” setting on thermostat.
  3. Select desired temperature.

If you want your apartment to be cool when you get home, leave your air conditioner on the desired setting.


The Owner is not responsible for any damage or injury suffered by the Resident, Resident’s guests or children or Resident’s property. The Owner is not responsible for the actions of, or any damages, injury or harm caused by third parties, such as other Residents, guest’s intruders or trespassers. Damages to you or your property, including lost use or interruption of your Lease, moving costs or temporary lodging due to casualties such as burst pipes, leaking ceilings or basements, backed up sewer or water overflow, weather damages, vandalism, theft, etc..., will not be paid for by Owner or Owners’ insurance.

Renter’s insurance is required per the lease terms. It is the responsibility of the Resident to obtain and maintain in force a current policy.

  1. There is a charge if a Resident request additional keys.
  2. If the Resident requests their apartment lock to be changed, there is a charge to the Resident.
  3. If the Resident loses a key so that it is necessary to change locks, the charges for changing locks and new keys are to be paid by Resident.

Owner’s current charges for changing locks and supplying additional keys are available upon request.


It is our desire to maintain this community in quality condition. We appreciate receiving written notices and requests for repairs and preventative maintenance. Please report all requests to the office. Generally there is no charge for repairs and maintenance; however, if the repair is above normal wear and tear or due to Resident negligence or misuse, the Resident will be assessed the cost of repair and labor.

A request for repair or service work is considered notice to the Resident that Management will be entering your unit to inspect or perform service. Although Management will attempt to inform you in advance of the time when work or service may be done, this is not always possible. If prior notice is not given to you, and you are not at your unit when the work is performed, a written notice will be left notifying you of Management’s entry.

Unit Inspection: Resident units are usually physically inspected on a regular basis. These inspections help us identify management, maintenance, repair, and housekeeping problems. It will be your responsibility to correct any cleaning or housekeeping problems identified in an inspection report and to cooperate with re-inspections as needed.

Failure to make these changes may lead to termination or non-renewal of your Rental agreement. An inspection is a good time for you to point our any maintenance problems. If there are maintenance problems that have been caused by yourself, your family and/or your guests, you will be responsible for the cost of the repair.

Plumbing: Kitchen sink disposal units (if applicable), cannot properly dispose of metal, glass, paper, fibrous material, grease, or bones. The toilet plumbing cannot accommodate sanitary products, diapers, paper other than toilet paper, bottles, bottle caps, toys, grease, cat litter, etc... Costs incurred for repairs due to misuse will be charged to the Resident.

Miscellaneous: Residents should not use sharp objects for removing ice from the refrigerator/freezer. These objects can cause serious and extensive damage to the freezer mechanism. We will charge for the repair of such damage.

Do not affix any objects or adhesives to the walls, doors, woodwork or appliances without written approval. Any damage to walls, woodwork or appliances will be the Resident’s responsibility. No hole should be drilled in the ceiling. Small nails or tacks for hanging pictures are permitted but heavy objects, shelving or other fixtures should not be installed in the apartment without Management’s written permission.

Bathtubs and vanity tops should be cleaned with a non-abrasive cleaner. Decals are not allowed to be put in the tubs. Shower curtains/liners must be used. Remember to always check to make sure the shower liner is inside of the tub when using the shower.

Light bulbs and fuse replacement are the responsibility of the Resident. The maximum wattage of light bulbs is 60 watts.


Resident agrees to hold Owner harmless from any and all damages incurred to vehicles, personal belongings and persons.

Each Resident is responsible for the safety of his or her own vehicle. Management is not responsible for theft, vandalism, or any form of damage incurred on the premises, whether in a common area parking lot, assigned parking space, or any garage space, to vehicles.

Parking Lot: All vehicles must be registered with the office. All vehicles parked in the parking lot must be in running condition, have current license plates, and moved on a daily (24) basis, 365 days a year.

Residents who will be leaving town must make arrangements with the office for parking. Failure to adhere to these policies may result in towing of the vehicle at the vehicle owner’s expense.

Parking area is solely for the general usage of cars and vehicles. Parking commercial vehicles or boats, trailers, campers, or large trucks or vans is not permitted unless Management’s consent is obtained or there is a separate designated area for such vehicles.

Vehicle repair work, vehicle maintenance or car washing is prohibited, except in communities where a designated area for such activities is provided. All work must be done in such designated areas. Resident is responsible for cleaning up after any use and will be responsible for damage or staining done to any cement, black top or other surface.

Electric cords to vehicles are prohibited except in designated areas for plug-in parking. Plug-ins (if applicable).

Heavy duty UL approved grounded extension cords that meet or exceed city and state codes must be used. The reserved parking/plug-in assigned area has been leased only for the specified term of the lease.

Garages: Management assumes no responsibility for the safekeeping of personal property in garage areas. Residents who store or leave personal property in any garage do so at their own risk and agree that they will make no claim or demand to Management for any loss or damage to property that occurs. There is a greater risk of theft, vandalism, or exposure to elements including water in garages and Resident assumes this risk without recourse to Management in leaving or storing property in a garage.

Automatic garage door openers are to be used by adult Residents only. (If you lose your garage door opener, there is a replacement fee).

Garage doors are to remain closed at all times.

Children are prohibited from playing in the garage area(s) including in and around the garage entrance and exit doors.

Resident agrees not to store anything in violation of any statute, regulation, or city ordinance. This includes but is not limited to storage of explosives or highly flammable materials or goods or any environmentally hazardous substances or materials.

The garage area must be maintained in good and clean condition. Vehicle repair or vehicle maintenance work is prohibited.


  1. When the snow falls, all vehicles must move to a cleaned area free of snow.
  2. The City has specific snow plowing ordinances which prohibit parking on streets. It is the Resident’s responsibility to become familiar with these ordinances.
  3. Residents with outdoor garages may be required to remove and shovel snow within two feet of any garage doors or openings to assist with Management’s snow removal efforts.
Party Room (where applicable)

Reservations must be made with the office for the party room. It is inspected prior to and after use. The deposit for the room is refunded if everything is left in a clean, undamaged condition, and Residents of the community were not disturbed. The Resident Manager will furnish you with the party room rules and regulations to review and sign. Reservation and use of the party room is exclusively for the benefit of Residents and their guests. The party room may not be used or reserved for any business purpose or purpose for inviting members of the general public to attend classes, meetings, activities, or other public events.

Pest Control

The most common way for unwanted bugs or pests of any kind to get into our building is by “hitchhiking” on objects moved into our building or your apartment. Some rules and guidelines to protect your home are below:

  • Do not bring used furniture, particularly bed frames, mattresses, and stuffed furniture into your apartment unless you are certain they are free from any insects and eggs. Residents should never bring in items left “for free” on the street or garbage pickup. Even items that have been stored for some time, or have been left in subzero temperatures can harbor dormant pests and eggs.
  • For security (to prevent identity theft) and pest prevention, all residents and their guests are prohibited from going through, or removing, any items from Highland garbage and trash areas.
  • Luggage, clothing, pillows and boxes are another way pests can stowaway into your home. Even travelers staying at luxury, four-star hotels are advised to check their luggage and belongings when they travel.
  • Boxes and foodstuff that are not packaged in airtight containers are a way for bugs or rodents to enter the building and your home. Cardboard boxes, particularly boxes used for storing foods or groceries, should be promptly discarded. You may want to transfer foods into airtight containers.
  • Building doors, including patio doors, and windows, should only be opened as needed. Windows that are opened for ventilation should be screened.
  • Avoiding clutter, storage of excessive amounts of property, good housekeeping and sanitation are ways to prevent pests. Empty soft drink bottles, cans, and open boxes of food can harbor or invite a variety of unwanted pests.
  • All foodstuffs should be kept in sealed, plastic or metal containers. Reducing clutter, inspecting and vacuuming crevices around rooms and furniture, regularly removing garbage and following building rules regarding apartment care and sanitation standards are all pest prevention standards.


Your lease and rules require you to notify management of any certain, or suspected, pest problem in your unit. Residents should never attempt to treat their own apartments with insecticides or delay in contacting management to address any suspected pest problem. If inspections or treatment of other parts of the building or units reveals that your unit has had an ongoing pest problem that has not been reported, this may be grounds for Lease termination, non-renewal, or a basis for charging you for pest control costs or damages to other Resident’s in adjoining units or other parts of the rental property.

Our extermination professionals can help our building, and individual residents, implement and integrate a pest management plan. Professionals have access to insecticidal applications and materials that are not available to the general public. A licensed professional can help you and our management team determine the cause of the problem and the best, most effective treatments.

All Residents are required to assist Management in pest control procedures. Your participation in our pest control treatment program is MANDATORY. If your unit is not ready when our pest control vendor is treating units, you may be required to pay a re-treatment or second visit fee. You are required to comply with all requests for readying your unit for pest control treatments which may include emptying cupboards, removing materials from under sinks or vanities, and other requests. Residents are also required to follow any recommendations or treatment control requests of our pest control vendor. These requirements CAN include removing or disposing of your personal property, bedding or furniture that is infested or treating clothing, fabrics, and other personal property at very high heats or laundering at high temperatures.

You are responsible for any treatments or actions required concerning your personal property. Management’s responsibility and insurance does not cover the treatment or replacement of Resident’s personal belongings. THIS IS YOUR RESPONSIBILITY.

Some pest problems may seem obvious. Other pests, and in particular, bedbugs, may resemble other types of insects. Professional advice is needed to diagnose and determine an effective pest management response.

Some insects, like bedbugs, are hard to see and identify. Sometimes persons do not know that they have been exposed to bedbugs, either in their home or while traveling, until they react to bedbug bites. Because skin problems can be due to allergies and/or different types of indoor or outdoor insects, it generally takes a professional to determine if a skin problem, itching or reaction is due to a bedbug.

The continuing help and assistance of Residents to participate in our regular, preventative pest control program will help minimize problems in your unit and the building. This is for the safety and comfort of your household, as well as other Residents.


If you live in an apartment or townhome where pets are permitted, and you have a pet(s), you need to contact the office. Many communities have size or breed restrictions on pets and animals and Residents must comply with these before acquiring an animal. Management’s consent is required before an animal may be brought on the property. You are required to pay a pet deposit with a non-refundable fee and a monthly pet rent per pet. You are responsible for supervising your animal and the costs of any damages caused by your animal. Any Resident complaints of animal odors, noise or other animal behavior that disturbs other Residents will be grounds for the Owner to ask you to remove your pet or be in breach of your Lease and these Apartment Community Rules. Residents are responsible to have their animal on a leash, or in a container, or under Resident’s control at all times. Small animals should be carried or placed in a pet carrier when in hallways, elevators, or other interior common areas. Most communities have pet/animal rules that require Residents to provide proof that any cat or dog permitted is spayed or neutered. Residents must immediately clean up after any pet waste. Residents will be responsible for any damage caused by their animal.


Social Room / Fitness Center:

  1. All children under age 16 must be accompanied by an adult Resident.
  2. Game table use is limited to 30 minutes – if someone is waiting to use it.
  3. Smoking is prohibited.

All amenities provided by Owner, such as exercise equipment, pools, saunas, and hot tubs, have some risks of use which Resident expressly assumes by using such equipment or amenities. All equipment and amenities are used by Resident and/or Resident’s guests and children at their own risk. Residents should take all reasonable precautions if using such facilities to make sure they understand their proper use. If Resident, or Resident’s guests and children, have any medical or physical condition that could be affected by use of any exercise equipment or amenity, then appropriate advice and direction from Resident’s medical advisors should be obtained before such use.

Resident and Resident’s guests are responsible for wearing proper clothing, and specifically swimwear designed for use in pools or hot tubs, to prevent damage to equipment and systems.

Rental payment

Rent is due on or before the first day of each month. Rent can be paid by personal check, cashiers check, money order, debit authorization (ACH), credit card or e-payment. Rent payments should be made payable to your apartment community and mailed to:

(Name of Community)
PO Box 24777
Edina, MN 5 5424-4777


A late fee will be charged per your Lease. Failure to pay rent, or other charges due under the Lease, on a timely basis is a lease violation. Owner’s assessment of a late fee partially compensates Owner for the additional time and inconvenience in processing late payments. The late fee does not constitute a waiver for forgiveness of Resident’s noncompliance with the Lease. Repeated late payment of rent may be grounds for Owner to not renew a lease or for eviction.

Security disclaimer

Your rental community, its Owner or Manager does not provide, guarantee, or warrant security. We do not represent that your unit or the rental community is safe from criminal activities by other Residents or third parties. Each Resident must be responsible for his or her own personal security and that of their household, children or property. If you observe any suspicious activity or potentially unsafe conditions, please notify Management. If illegal or immediately dangerous or unsafe conditions are observed, call 911. Remember: please call the police first if trouble occurs or if a potential crime is suspected.


Pursuant to Minnesota Statutes, smoking is prohibited in all common areas. When outdoors, please be courteous and avoid smoking near Resident windows, doors or entryways, or in garages. Residents must pick up after all smoking materials. Complaints of discourteous smoking, or violation of these rules, is grounds for Lease non-renewal or termination. Any unit that requires additional treatment to remove smoking stains or odors, will be assessed extra charges on the performance deposit disposition for damage that is considered beyond ordinary wear and tear.


By order of the Fire Marshall, all storage lockers must have a lock.

Storage locker rooms must be kept clear. Nothing may be stored in the storage locker area that will not fit in your personal locker. Items placed outside personal lockers are considered to create a fire hazard and is a violation of the fire code. Anything found in the locker room outside of the lockers may be discarded. We are not responsible for stolen or damaged items. Flammable liquids or any environmentally hazardous substance or material must not be stored in the storage lockers and storage locker rooms.


Owner agrees to furnish garbage collection, water and sewage service unless the Lease states the Resident shall pay these charges. A portion of Resident’s monthly rent may be separately allocated to the costs of residential garbage removal and/or recycling.

Owner shall not be liable for an inability to furnish utilities, or an interruption in such services, where such failure, inability or interruption is caused by events beyond Owner’s reasonable control.

Resident agrees not to waste, or cause to be wasted, any utilities provided by management. Opening windows in winter, permitting water in sinks, tubs, or toilets to run excessively and/or failure to report leaks, leaving lights, TV or appliances running when the apartment is not occupied constitutes waste.

Window coverings

Blinds are a fixed item. Please do not remove them. Blinds are the appropriate window covering. Curtains or drapes must have white material or lining facing the exterior of the apartment. Vertical blinds must be in the open position prior to moving in any direction.

Upon move-in, unless otherwise noted on Move-In Inspection sheet, windows, blinds, and screens of the unit are deemed in sound, undamaged condition. Windows, blinds, and screens damaged or broken in Resident’s unit, or other casualty excepted, during residency shall be repaired and charged to Resident. Window screens shall not be removed.